Refund Policy

MONTHLY SUBSCRIPTIONS:

You may request a full refund within 7 days of your first monthly charge. After 7 days, monthly subscriptions are non-refundable but you may cancel at any time and retain access through the end of your billing period.

QUARTERLY SUBSCRIPTIONS:

You may request a full refund within 14 days of your first quarterly charge. After 14 days, quarterly subscriptions are non-refundable. If you cancel, you keep access through the end of the quarter you paid for.

FREE TRIALS AND THE 90-DAY FOUNDING OFFER:

New members get a 7-day free trial of Plenishly or Plenishly+ (30 days if a member invited you). A trial is for your first subscription only. It is not offered again if you have subscribed before. Cancel before the trial ends and you pay nothing. The 90-day founding offer works the same way: it costs nothing, so there is nothing to refund. The refund windows on this page start from your first paid charge.

RENEWALS:

The refund windows apply to your first paid charge on a plan. Renewal charges are not refundable, so please cancel before your renewal date if you do not want to continue. You can cancel any time in Profile, then Subscription. Cancelling stops future charges and you keep access until the end of the period you paid for.

ANNUAL SUBSCRIPTIONS:

You may request a full refund within 30 days of your first annual charge. After 30 days, annual subscriptions are non-refundable. If you cancel after 30 days, you retain access through the end of your annual period.

CREATOR MARKETPLACE PURCHASES:

Digital products purchased from the Plenishly creator marketplace (meal plans, recipe bundles, cooking guides) are non-refundable once downloaded or accessed, except in cases of technical failure where the product could not be delivered as described.

HOW TO REQUEST A REFUND:

Email hello@plenishly.com with subject line "Refund Request" and include your account email and purchase date. We respond within 2 business days.

EXCEPTIONS:

We will refund the affected charge in full, whatever the timing, if:

You were charged in error, including a duplicate charge
A problem on our end stopped you from using the service and we could not fix it within a reasonable time
Your account was used without your permission and you tell us promptly
The law where you live requires it

HOW REFUNDS ARE PAID:

Refunds go back to the card or payment method you used. Your bank decides how long it takes to appear, usually 5 to 10 business days. When we refund your first charge on a plan in full, the plan ends at once and your account returns to the free plan. If that is not what you want, tell us before you ask for the refund.

THANK-YOU AND REFERRAL CREDITS:

Credits have no cash value and are not paid out. If a payment is fully refunded or disputed, the credits earned from that payment are taken back. See the Program Terms for details.

DISPUTES:

If something looks wrong, please write to us first. We would much rather fix it quickly than have it go through your bank. We may share the facts of your account and use with your bank to answer a dispute.